Terms of Service

Effective Date: February 20, 2026

1. Acceptance of Terms

By accessing or using Rally On (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Rally On is a platform that connects tennis players for matches. These Terms govern your use of our Service.

2. Description of Service

Rally On allows users to:

  • Create profiles with tennis skill ratings and location information
  • Search for other players based on skill level, location, and court preferences
  • Communicate with other users through in-app messaging
  • Arrange tennis matches and connect with the tennis community

Service Availability: Rally On currently operates in Toronto, Vancouver, Montreal, New York City, and Los Angeles. We may expand to additional cities in the future. While you may access the Service from other locations, matching functionality works best in our supported cities.

3. Age Requirements and Recommendations

We strongly recommend that users be adults (18 years or older). While Rally On does not verify ages, by using the Service you represent that:

  • You are at least 13 years of age
  • If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you have your parent or guardian's permission to use the Service
  • You understand that Rally On does not verify user ages and you may encounter users of various ages

Rally On is not intended for children under 13 and we do not knowingly collect information from children under 13.

4. Account Registration and Security

To use Rally On, you must create an account. You agree to:

  • Provide accurate and truthful information
  • Maintain the security and confidentiality of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Be responsible for all activities that occur under your account

Rally On is not responsible for any loss or damage arising from your failure to maintain account security.

5. User Responsibilities and Prohibited Conduct

What You Must Do:

  • Provide accurate information in your profile
  • Be respectful and courteous in all interactions
  • Use the Service only for connecting with tennis players
  • Comply with all applicable laws and regulations
  • Treat other users the way you'd want to be treated

What You Must NOT Do:

Identity and Profile Violations:

  • Create fake profiles or impersonate others
  • Use someone else's photos without permission
  • Create multiple accounts without authorization
  • Misrepresent your skill level, location, or other profile information

Harmful Conduct:

  • Harass, abuse, threaten, or harm other users
  • Share hate speech or discriminatory content
  • Engage in any illegal activities
  • Share false or misleading information
  • Use Rally On if you are a registered sex offender

Commercial Violations:

  • Use Rally On for commercial solicitation or advertising (unless explicitly partnered with Rally On)
  • Share contact information for services unrelated to tennis
  • Request money or financial information from other users

Technical Violations:

  • Use automated tools, bots, or scrapers to access the Service
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Service

6. Profile Photos

Your profile photo must:

  • Show your face clearly
  • Be a recent photo of you (not someone else, not a celebrity)
  • Be appropriate (no nudity, violence, hate symbols, or offensive content)
  • Not include minors unless you are the minor in the photo
  • Not violate anyone else's copyright or privacy rights

Rally On reserves the right to remove photos that violate these guidelines without notice.

7. User-Generated Content

Your Messages and Content

You retain ownership of the messages and content you create on Rally On. However, by using the Service, you grant us the right to store, transmit, and display your content as necessary to operate the Service.

Content Standards

All user-generated content must:

  • Be respectful and appropriate
  • Not contain hate speech, harassment, or discriminatory language
  • Not violate any laws or regulations
  • Not infringe on the rights of others
  • Not contain spam or promotional content unrelated to tennis
  • Not include sensitive personal information (financial data, government IDs, health information)

Analysis and Processing

By using our messaging system, you acknowledge and agree that:

  • Rally On may analyze your communications using automated tools, including artificial intelligence, for service improvement, safety monitoring, and quality assurance
  • This analysis uses de-identified data where personally identifiable information has been removed or anonymized
  • We implement safeguards to protect your privacy during analysis
  • Analyzed data helps us improve matching quality, detect safety issues, and enhance user experience

Message Retention

  • Active accounts: Messages are retained indefinitely while both users' accounts remain active
  • Deleted accounts: When you delete your account, your messages are permanently deleted within 30 days
  • No individual deletion: Users cannot delete individual messages after sending
  • No export: Users cannot export their chat history
  • Other user's view: When you delete your account, other users will lose access to your chat history

8. NTRP Skill Ratings

  • NTRP ratings on Rally On are self-reported by users
  • Rally On does NOT verify or validate skill ratings
  • Misrepresenting your skill level may result in poor match quality and user complaints
  • Repeatedly misrepresenting your skill level may result in account warnings or suspension

9. Court Information

Court Listings:

  • Court information is user-generated, user-requested, or sourced from public databases
  • Rally On does NOT guarantee the accuracy, availability, or condition of listed courts
  • You are responsible for verifying court availability, fees, booking requirements, and rules before arriving
  • Users can request courts to be added; Rally On reviews and adds courts at its discretion
  • If you notice incorrect court information, please report it to rallyon.app@gmail.com

10. Content Moderation and Account Termination

Reporting System

Users can report concerning behavior through our in-app reporting system. We review all reports confidentially.

Account Actions

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

  • Violation of these Terms
  • Inappropriate behavior or content
  • Fraudulent or illegal activities
  • Safety concerns or threats to other users
  • Any other reason we deem necessary to protect our Service or community

Appeals Process

  • Review timeline: We aim to review reports within 7 business days
  • Warnings: We may issue warnings before suspension for minor violations
  • Appeals: If your account is suspended, you may appeal by contacting rallyon.app@gmail.com within 7 days with your account information and explanation
  • Final decisions: Account terminations for serious violations (harassment, hate speech, safety threats) are final and not subject to appeal

Account Deletion by User

You may delete your account at any time through your account settings. When you delete your account:

  • Your profile and data will be permanently deleted within 30 days
  • Your chat messages will be removed from other users' views
  • There is no grace period - account deletion cannot be reversed
  • Other users will lose access to your conversation history

11. CRITICAL SAFETY INFORMATION

Rally On Does NOT:

  • Conduct background checks on users
  • Verify user identities, photos, ages, or skill ratings
  • Vet users for criminal history or past behavior
  • Verify that profile photos are actually of the account holder
  • Monitor all user communications in real-time
  • Guarantee the safety of any in-person meetings

Your Responsibility

When meeting other users in person, YOU are responsible for your own safety. We strongly recommend:

  • Meet in public places
  • Inform someone of your plans
  • Trust your instincts and prioritize your safety
  • Follow all applicable health and safety guidelines
  • Ensure you have appropriate insurance coverage for tennis activities
  • Never send money to people you meet on Rally On
  • Be suspicious of requests for financial help or "emergencies"
  • Don't share financial information or passwords
  • Report suspicious behavior immediately

Scam Protection

  • Rally On will NEVER ask for your password or payment information via email or chat
  • Never send money to other users
  • Report any suspicious requests immediately

12. Fees and Payment

Rally On is currently free to use. If we introduce paid features or subscriptions in the future:

  • We will provide advance notice of any fees
  • Pricing will be clearly displayed before purchase
  • All fees will be in the applicable local currency
  • Payment processing will be handled by third-party payment processors
  • We will clearly communicate refund policies at that time
  • You will be able to cancel paid services through your account settings

13. DISCLAIMER OF WARRANTY

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Rally On is a platform to connect tennis players. We are NOT responsible for:

  • The accuracy of information provided by other users
  • Any interactions, communications, or meetings that occur between users
  • Any injuries, damages, disputes, or harm that may arise from in-person tennis matches or meetings
  • The behavior or actions of other users on or off the platform
  • Lost matches, scheduling conflicts, or failed coordination
  • Court conditions, availability, or safety
  • Any financial losses or damages resulting from use of the Service

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

RALLY ON, ITS CREATORS, OPERATORS, MEMBERS, AFFILIATES, PARTNERS, AND ANY INDIVIDUALS ASSOCIATED WITH RALLY ON SHALL NOT BE HELD MONETARILY LIABLE OR RESPONSIBLE IN ANY WAY FOR:

  • Any injuries, harm, damages, or losses arising from your use of the Service
  • Any interactions, meetings, or relationships formed through the Service
  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Any wrongdoing, misconduct, or illegal activities by other users
  • Any disputes between users
  • Any failure to find matches or coordinate games
  • Any misrepresentation by other users
  • Any security breaches or unauthorized access to your account
  • Any errors, bugs, or technical issues with the Service

IN NO EVENT SHALL THE TOTAL LIABILITY OF RALLY ON OR ANY ASSOCIATED INDIVIDUALS EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY (CURRENTLY $0).

BY USING RALLY ON, YOU ACKNOWLEDGE AND AGREE THAT YOU USE THE SERVICE ENTIRELY AT YOUR OWN RISK.

15. Indemnification

You agree to indemnify, defend, and hold harmless Rally On, its operators, members, and any associated individuals from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another user
  • Your meetings or interactions with other users
  • Any content you post or share on the Service
  • Your negligence or misconduct

16. Service Interruptions and Force Majeure

Rally On is not liable for service interruptions, delays, or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters, pandemics, or acts of God
  • Government actions, regulations, or court orders
  • Internet service provider failures
  • Cyberattacks or security incidents
  • Third-party service outages
  • Power outages or infrastructure failures

17. Intellectual Property

The Rally On platform, including its design, functionality, branding, and content (excluding user-generated content), is owned by Rally On and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without permission.

The Rally On name, logo, and raccoon mascot are proprietary to Rally On.

18. Third-Party Services

Our Service integrates with and relies upon third-party services for various functions including authentication, data storage, email delivery, hosting, analytics, and other operational needs. Your use of these integrated services may be subject to their respective terms and privacy policies. We are not responsible for third-party services or their performance.

19. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using Rally On, you also agree to our Privacy Policy.

20. Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on our platform
  • Updating the effective date
  • Sending an email to your registered email address (for significant changes)

Your continued use of the Service after such changes constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

21. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Ontario, Canada. By using Rally On, you consent to the jurisdiction of these courts.

22. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rally On regarding use of the Service and supersede any prior agreements.

24. No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it.

25. Contact Information

If you have questions about these Terms of Service, please contact us at: Email: rallyon.app@gmail.com

By using Rally On, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

RALLY ON - PRIVACY POLICY

Effective Date: February 20, 2026

Introduction

Rally On ("we," "our," or "us") operates the Rally On web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Rally On, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

Account Information:

  • First name and last name
  • Email address
  • Securely hashed password (we never store passwords in plain text)

Profile Information:

  • Profile picture (optional)
  • NTRP (National Tennis Rating Program) skill rating
  • General location (city)
  • Preferred tennis courts
  • Availability preferences

Communications:

  • Messages you send through our in-app messaging system
  • Reports you submit about other users
  • Emails you send to our support

Information Collected Automatically

We collect standard web analytics and usage data, which may include:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Usage patterns and interaction data
  • Pages visited and time spent on the Service
  • Click behavior and navigation patterns
  • Session recordings and heatmaps

Information from Third-Party Authentication

If you use third-party sign-in options (such as social authentication):

  • We receive your name and email address from the authentication provider
  • We do NOT receive your password from third-party providers
  • Your use of third-party authentication is subject to that provider's terms and privacy policy

2. How We Use Your Information

We use the information we collect to:

Provide the Service:

  • Create and maintain your user account
  • Display your public profile information to other users
  • Enable you to search for and connect with other tennis players
  • Facilitate communication through our messaging system
  • Match you with compatible players based on your preferences

Improve the Service:

  • Analyze usage patterns and user behavior
  • Identify and fix technical issues
  • Understand what features users value most
  • Improve our matching algorithms
  • Test new features and functionality

Safety and Security:

  • Monitor for safety concerns and policy violations
  • Investigate reports of inappropriate behavior
  • Prevent fraud, abuse, and illegal activity
  • Maintain the security of our platform

Communications:

  • Send transactional emails (login codes, password resets, account confirmations)
  • Send important service updates and security alerts
  • Respond to your support requests

Analytics and Insights:

  • Understand user engagement and satisfaction
  • Identify trends in how players connect
  • Measure success of matches coordinated through Rally On

3. AI-Powered Analysis of Communications

To improve our Service and ensure a safe, high-quality experience, we may analyze user communications using artificial intelligence (AI) tools.

What We Analyze

We may analyze de-identified chat messages to:

  • Identify common conversation topics and user needs
  • Gauge overall user sentiment and satisfaction
  • Detect potential safety issues or policy violations
  • Understand how many matches successfully lead to games
  • Identify areas where the user experience can be improved
  • Monitor for spam, scams, or inappropriate content

How We Protect Your Privacy

When analyzing communications with AI tools, we:

  • Remove or anonymize personally identifiable information (names, email addresses, phone numbers, specific locations) before analysis
  • Use de-identified data that cannot be linked back to individual users
  • Process data in aggregate to identify trends and patterns
  • Do NOT use AI analysis for targeted advertising or marketing
  • Limit access to raw conversation data to essential personnel only
  • Implement strict security measures to protect data during processing

Third-Party AI Services

We may use third-party AI and machine learning services to analyze de-identified chat data. These services are bound by strict confidentiality agreements and data processing terms that prohibit them from using your data for their own purposes.

When your de-identified communication data is processed by third-party AI services, it may be transferred to and stored in other countries, including the United States. We ensure appropriate safeguards are in place through contractual data protection clauses.

4. How We Share Your Information

Public Profile Information

The following information is visible to other logged-in Rally On users to facilitate player matching:

  • Your first name
  • Profile picture (if you upload one)
  • NTRP skill rating
  • General location (city)
  • Preferred courts
  • Availability preferences

Your last name, email address, and private messages are NOT publicly visible.

Third-Party Service Providers

We work with trusted third-party services to operate our platform:

Authentication and Data Storage:

  • Third-party services provide secure user authentication (including social sign-in options)
  • Securely store user data, messages, and account information
  • Provide hosted infrastructure

Email Services:

  • Third-party email providers send transactional emails (account confirmations, login codes, password resets)

Hosting and Analytics:

  • Third-party hosting providers maintain our web application
  • Analytics services help us understand how users interact with Rally On
  • Some services may capture website usage through behavioral metrics, heatmaps, and session replay

AI Analysis Tools:

  • Third-party AI and machine learning services may process de-identified communication data for service improvement, safety monitoring, and user experience optimization
  • These providers are contractually obligated to maintain data confidentiality and security

These service providers have access only to the information necessary to perform their functions and are obligated to protect your information. The specific providers we use may change over time as we improve our Service.

Legal Requirements

We may disclose your information if required by:

  • Law, regulation, or legal process
  • Governmental or law enforcement request
  • Court order or subpoena
  • Protection of our rights, property, or safety
  • Protection of our users or the public

Business Transfers

If Rally On is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Industry-standard password hashing
  • Encrypted data transmission (SSL/TLS)
  • Secure database storage
  • Regular security updates and monitoring
  • Access controls limiting who can view user data

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Security Incidents and Data Breaches

In the event of a data breach that affects your personal information, we will:

  • Notify you via email as soon as reasonably possible after discovering the breach
  • Inform you of what information was affected
  • Explain steps we're taking to address the breach
  • Provide guidance on protecting yourself
  • Comply with all applicable data breach notification laws

6. Data Retention and Deletion

How Long We Keep Your Data

Active Accounts:

  • Profile information: Retained while your account is active
  • Messages: Retained indefinitely while both users' accounts remain active
  • Account activity logs: Retained while your account is active

Deleted Accounts:

  • When you delete your account, your profile information and messages are permanently deleted within 30 days
  • De-identified, aggregated data used for analytics may be retained but cannot be linked back to you
  • Some data may be retained longer if required by law

No Grace Period

Once you delete your account, there is no grace period to recover it. Account deletion is permanent and cannot be reversed.

Message Deletion

  • Users cannot delete individual messages after sending
  • When you delete your account, all your messages are removed from other users' views within 30 days
  • Users cannot export their chat history

7. Your Rights and Choices

You have the right to:

Access and Update:

  • Access the personal information we have about you
  • Update or correct your account and profile information through your account settings

Delete:

  • Delete your account and associated data at any time through your account settings
  • Once deleted, your data is permanently removed within 30 days

Opt Out:

  • Opt out of non-essential communications (when applicable)
  • Control some analytics tracking through your browser settings

Data Portability:

  • Request a copy of your profile data (subject to technical limitations)
  • Note: You cannot currently export chat history

To exercise these rights, please contact us at rallyon.app@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how you use our Service
  • Improve your experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of Rally On.

Some third-party analytics services we use may employ cookies and similar tracking technologies to understand how users interact with our website. You can learn more about these practices and opt out through your browser settings or the respective service provider's privacy controls.

9. Children's Privacy

We strongly recommend that users be adults (18 years or older).

Rally On is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at rallyon.app@gmail.com.

10. International Data Transfers

Rally On operates primarily in Canada and the United States. Your information may be transferred to, stored, and processed in countries other than your own, including the United States.

These countries may have data protection laws different from those in your country. By using Rally On, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place for such transfers through:

  • Contractual data protection clauses with service providers
  • De-identification of personal information before certain transfers
  • Compliance with applicable cross-border data transfer requirements

11. Your Privacy Rights by Location

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know: What personal information we collect, use, and disclose
  • Right to delete: Request deletion of your personal information
  • Right to opt out: We do NOT sell personal information, so there's nothing to opt out of
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at rallyon.app@gmail.com.

Canadian Residents (PIPEDA)

If you are a Canadian resident, your personal information is protected under PIPEDA (Personal Information Protection and Electronic Documents Act). You have the right to:

  • Know how your information is being used
  • Access your personal information
  • Challenge the accuracy and completeness of your information
  • Request deletion of your information (subject to legal requirements)

12. Marketing Communications

Current Communications:

We currently send:

  • Transactional emails (required): Login codes, password resets, account confirmations, security alerts, important service updates
  • Feedback requests (optional): Occasional requests for your input on the Service

Future Communications:

We may introduce:

  • Product updates about new features
  • Tips for finding better matches
  • Community updates

You will be able to opt out of optional communications through your account settings or by clicking "unsubscribe" in any email. You cannot opt out of essential transactional emails related to your account security and service functionality.

13. Automated Decision Making

We use algorithms and automated systems to:

  • Match you with compatible players based on skill level, location, and court preferences
  • Display search results ranked by relevance
  • Detect potential safety or policy violations in communications
  • Analyze user behavior to improve the Service

These automated processes affect which players you see in search results and how you're matched with others. You can contact us at rallyon.app@gmail.com to understand how these processes affect you.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the effective date at the top
  • Notify you via email (for significant changes)
  • Provide a banner notification on the Service (for significant changes)

Your continued use of Rally On after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the Service and delete your account.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: rallyon.app@gmail.com

We will respond to your inquiry as soon as reasonably possible.

16. Your Consent

By using Rally On, you consent to:

  • The collection, use, and disclosure of your information as described in this Privacy Policy
  • The transfer of your information to third-party service providers
  • The analysis of your communications using AI tools (with appropriate privacy safeguards)
  • The processing of your information in countries outside your own

If you do not agree with this Privacy Policy, please do not use Rally On.

Last Updated: February 20, 2026

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