Privacy Policy

Effective Date: February 20, 2026

Introduction

Rally On ("we," "our," or "us") operates the Rally On web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Rally On, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

Account Information:

  • First name and last name
  • Email address
  • Securely hashed password (we never store passwords in plain text)

Profile Information:

  • Profile picture (optional)
  • NTRP (National Tennis Rating Program) skill rating
  • General location (city)
  • Preferred tennis courts
  • Availability preferences

Communications:

  • Messages you send through our in-app messaging system
  • Reports you submit about other users
  • Emails you send to our support

Information Collected Automatically

We collect standard web analytics and usage data, which may include:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Usage patterns and interaction data
  • Pages visited and time spent on the Service
  • Click behavior and navigation patterns
  • Session recordings and heatmaps

Information from Third-Party Authentication

If you use third-party sign-in options (such as social authentication):

  • We receive your name and email address from the authentication provider
  • We do NOT receive your password from third-party providers
  • Your use of third-party authentication is subject to that provider's terms and privacy policy

2. How We Use Your Information

We use the information we collect to:

Provide the Service:

  • Create and maintain your user account
  • Display your public profile information to other users
  • Enable you to search for and connect with other tennis players
  • Facilitate communication through our messaging system
  • Match you with compatible players based on your preferences

Improve the Service:

  • Analyze usage patterns and user behavior
  • Identify and fix technical issues
  • Understand what features users value most
  • Improve our matching algorithms
  • Test new features and functionality

Safety and Security:

  • Monitor for safety concerns and policy violations
  • Investigate reports of inappropriate behavior
  • Prevent fraud, abuse, and illegal activity
  • Maintain the security of our platform

Communications:

  • Send transactional emails (login codes, password resets, account confirmations)
  • Send important service updates and security alerts
  • Respond to your support requests

Analytics and Insights:

  • Understand user engagement and satisfaction
  • Identify trends in how players connect
  • Measure success of matches coordinated through Rally On

3. AI-Powered Analysis of Communications

To improve our Service and ensure a safe, high-quality experience, we may analyze user communications using artificial intelligence (AI) tools.

What We Analyze

We may analyze de-identified chat messages to:

  • Identify common conversation topics and user needs
  • Gauge overall user sentiment and satisfaction
  • Detect potential safety issues or policy violations
  • Understand how many matches successfully lead to games
  • Identify areas where the user experience can be improved
  • Monitor for spam, scams, or inappropriate content

How We Protect Your Privacy

When analyzing communications with AI tools, we:

  • Remove or anonymize personally identifiable information (names, email addresses, phone numbers, specific locations) before analysis
  • Use de-identified data that cannot be linked back to individual users
  • Process data in aggregate to identify trends and patterns
  • Do NOT use AI analysis for targeted advertising or marketing
  • Limit access to raw conversation data to essential personnel only
  • Implement strict security measures to protect data during processing

Third-Party AI Services

We may use third-party AI and machine learning services to analyze de-identified chat data. These services are bound by strict confidentiality agreements and data processing terms that prohibit them from using your data for their own purposes.

When your de-identified communication data is processed by third-party AI services, it may be transferred to and stored in other countries, including the United States. We ensure appropriate safeguards are in place through contractual data protection clauses.

4. How We Share Your Information

Public Profile Information

The following information is visible to other logged-in Rally On users to facilitate player matching:

  • Your first name
  • Profile picture (if you upload one)
  • NTRP skill rating
  • General location (city)
  • Preferred courts
  • Availability preferences

Your last name, email address, and private messages are NOT publicly visible.

Third-Party Service Providers

We work with trusted third-party services to operate our platform:

Authentication and Data Storage:

  • Third-party services provide secure user authentication (including social sign-in options)
  • Securely store user data, messages, and account information
  • Provide hosted infrastructure

Email Services:

  • Third-party email providers send transactional emails (account confirmations, login codes, password resets)

Hosting and Analytics:

  • Third-party hosting providers maintain our web application
  • Analytics services help us understand how users interact with Rally On
  • Some services may capture website usage through behavioral metrics, heatmaps, and session replay

AI Analysis Tools:

  • Third-party AI and machine learning services may process de-identified communication data for service improvement, safety monitoring, and user experience optimization
  • These providers are contractually obligated to maintain data confidentiality and security

These service providers have access only to the information necessary to perform their functions and are obligated to protect your information. The specific providers we use may change over time as we improve our Service.

Legal Requirements

We may disclose your information if required by:

  • Law, regulation, or legal process
  • Governmental or law enforcement request
  • Court order or subpoena
  • Protection of our rights, property, or safety
  • Protection of our users or the public

Business Transfers

If Rally On is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Industry-standard password hashing
  • Encrypted data transmission (SSL/TLS)
  • Secure database storage
  • Regular security updates and monitoring
  • Access controls limiting who can view user data

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Security Incidents and Data Breaches

In the event of a data breach that affects your personal information, we will:

  • Notify you via email as soon as reasonably possible after discovering the breach
  • Inform you of what information was affected
  • Explain steps we're taking to address the breach
  • Provide guidance on protecting yourself
  • Comply with all applicable data breach notification laws

6. Data Retention and Deletion

How Long We Keep Your Data

Active Accounts:

  • Profile information: Retained while your account is active
  • Messages: Retained indefinitely while both users' accounts remain active
  • Account activity logs: Retained while your account is active

Deleted Accounts:

  • When you delete your account, your profile information and messages are permanently deleted within 30 days
  • De-identified, aggregated data used for analytics may be retained but cannot be linked back to you
  • Some data may be retained longer if required by law

No Grace Period

Once you delete your account, there is no grace period to recover it. Account deletion is permanent and cannot be reversed.

Message Deletion

  • Users cannot delete individual messages after sending
  • When you delete your account, all your messages are removed from other users' views within 30 days
  • Users cannot export their chat history

7. Your Rights and Choices

You have the right to:

Access and Update:

  • Access the personal information we have about you
  • Update or correct your account and profile information through your account settings

Delete:

  • Delete your account and associated data at any time through your account settings
  • Once deleted, your data is permanently removed within 30 days

Opt Out:

  • Opt out of non-essential communications (when applicable)
  • Control some analytics tracking through your browser settings

Data Portability:

  • Request a copy of your profile data (subject to technical limitations)
  • Note: You cannot currently export chat history

To exercise these rights, please contact us at rallyon.app@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how you use our Service
  • Improve your experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of Rally On.

Some third-party analytics services we use may employ cookies and similar tracking technologies to understand how users interact with our website. You can learn more about these practices and opt out through your browser settings or the respective service provider's privacy controls.

9. Children's Privacy

We strongly recommend that users be adults (18 years or older).

Rally On is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at rallyon.app@gmail.com.

10. International Data Transfers

Rally On operates primarily in Canada and the United States. Your information may be transferred to, stored, and processed in countries other than your own, including the United States.

These countries may have data protection laws different from those in your country. By using Rally On, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place for such transfers through:

  • Contractual data protection clauses with service providers
  • De-identification of personal information before certain transfers
  • Compliance with applicable cross-border data transfer requirements

11. Your Privacy Rights by Location

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know: What personal information we collect, use, and disclose
  • Right to delete: Request deletion of your personal information
  • Right to opt out: We do NOT sell personal information, so there's nothing to opt out of
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at rallyon.app@gmail.com.

Canadian Residents (PIPEDA)

If you are a Canadian resident, your personal information is protected under PIPEDA (Personal Information Protection and Electronic Documents Act). You have the right to:

  • Know how your information is being used
  • Access your personal information
  • Challenge the accuracy and completeness of your information
  • Request deletion of your information (subject to legal requirements)

12. Marketing Communications

Current Communications:

We currently send:

  • Transactional emails (required): Login codes, password resets, account confirmations, security alerts, important service updates
  • Feedback requests (optional): Occasional requests for your input on the Service

Future Communications:

We may introduce:

  • Product updates about new features
  • Tips for finding better matches
  • Community updates

You will be able to opt out of optional communications through your account settings or by clicking "unsubscribe" in any email. You cannot opt out of essential transactional emails related to your account security and service functionality.

13. Automated Decision Making

We use algorithms and automated systems to:

  • Match you with compatible players based on skill level, location, and court preferences
  • Display search results ranked by relevance
  • Detect potential safety or policy violations in communications
  • Analyze user behavior to improve the Service

These automated processes affect which players you see in search results and how you're matched with others. You can contact us at rallyon.app@gmail.com to understand how these processes affect you.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Post the updated Privacy Policy on this page
  • Update the effective date at the top
  • Notify you via email (for significant changes)
  • Provide a banner notification on the Service (for significant changes)

Your continued use of Rally On after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the Service and delete your account.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: rallyon.app@gmail.com

We will respond to your inquiry as soon as reasonably possible.

16. Your Consent

By using Rally On, you consent to:

  • The collection, use, and disclosure of your information as described in this Privacy Policy
  • The transfer of your information to third-party service providers
  • The analysis of your communications using AI tools (with appropriate privacy safeguards)
  • The processing of your information in countries outside your own

If you do not agree with this Privacy Policy, please do not use Rally On.

Last Updated: February 20, 2026

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